Privacy Policy

Next Level Physical Therapy and Sports Performance LLC (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services. 

By accessing or using this website or purchasing any services or products, you agree to the following Privacy Policy and Terms and Conditions, which is incorporated herein by reference.

Information We Collect

We may collect the following types of personal information:

Information You Provide Voluntarily

When you fill out a contact form, sign up for our services, or communicate with us, we may collect:

  • Name

  • Email address

  • Phone number

  • Any information you choose to include in your message

Automatically Collected Information

When you visit our website, certain information may be collected automatically through our website platform, which may include:

  • IP address

  • Browser type

  • Device type

  • Pages visited and time spent on the site

We do not directly control all automated data collection performed by third-party platforms.

Cookies and Tracking Technologies

We may use cookies or similar tracking technologies through our website platform to enhance user experience and analyze website traffic. Cookies are small data files stored on your device that help us:

  • Understand how users interact with our website

  • Improve website functionality and performance

You can choose to disable cookies through your browser settings. However, doing so may affect certain features of the website. We do not use cookies to collect sensitive personal information.

How We Collect Information

We collect information through:

  • Website forms

  • Direct communication (email, phone, SMS)

  • Third-party platforms used to deliver services

How We Use Your Information

We use your information for the following purposes:

  • To respond to inquiries and communicate with you

  • To provide services or deliver purchased programs

  • To manage scheduling, onboarding, and client communication

  • To send service-related messages, including updates and reminders

  • To improve our website and services

We do not sell your personal information.

SMS and Communication Policy

If you provide your phone number, you consent to receive communication from via phone call and/or text message for purposes such as:

  • Appointment scheduling and reminders

  • Service-related communication

  • Customer support

SMS Consent and Opt-Out

  • Message and data rates may apply

  • Message frequency may vary

  • You may opt out of SMS communications at any time by replying “STOP” to any message

  • For assistance, reply “HELP” or visit our website or Privacy Policy

We will honor all opt-out requests in compliance with applicable laws and regulations. We adhere to the CTIA’s messaging guidelines and will not share your phone number with third parties for marketing purposes without your prior approval.

Third-Party Services

We use third-party service providers to operate our business and deliver services. These may include providers for:

  • Website hosting and infrastructure

  • Communication (email, phone, messaging)

  • Payment processing and billing

  • Scheduling and client management

  • Coaching service and program delivery

  • Data storage, analytics, and business operations

These providers may have access to personal information only as necessary to perform their functions on our behalf and are subject to their own privacy policies and terms. 

This list is not exhaustive, and the specific providers we use may change over time without notice.

Payment Processing

Payments for coaching services and digital programs are processed securely through third-party payment processors. We do not store full payment information on our servers.

How We Share Information

We may share your information:

  • With third-party service providers as described above

  • When required by law or to comply with legal obligations

  • To protect our rights, safety, or property

We do not sell or rent your personal data.

Data Security

We take reasonable administrative, technical and physical measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

  • Request access to personal information we have about you

  • Request correction or deletion of your information

  • Opt out of communications at any time

To exercise these rights, please contact us using the information below.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, accounting, or regulatory requirements

Relationship to Terms and Conditions

This Privacy Policy is incorporated into and governed in conjunction with our Terms and Conditions. In the event of any conflict, the Terms and Conditions govern service participation, while this Privacy Policy governs data handling practices.

Important Communication Notice

Do not submit sensitive medical or protected health information through general communication channels such as website forms, text messages, or non-secure platforms. These channels are not intended for the transmission of confidential medical information.

Children’s Privacy

This website and our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to this Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of services constitutes acceptance of any updates.

Contact Information

If you have any questions about this Privacy Policy, please contact:
Next Level Physical Therapy and Sports Performance LLC
1 Clarendon Ln, Bluffton, SC 29909
814-937-3188

Effective Date: 04/13/2026